IT Our Services
IT Support Services for Businesses
We offer computing services for your company's user, computer, server and network needs. We plan the scope of remote IT support and on-site work together.
Who is IT Service and Enterprise IT Support suitable for?
For companies and offices that need regular IT support, on-site maintenance or remote IT support.
What is delivered in this study?
- Creating user, device, server and demand inventory
- Carrying out planned maintenance and malfunction and user support work
- Regular reporting of transactions made, open requests and risks
Service and support limits
On-site visit and remote support scopes are separated. Response time and permanent solution time are not the same; hardware and third party expenses are determined separately.
What determines the price and scope of offer?
Number of users/devices, location, visits, working hours and application diversity. Instead of assuming a fixed package, a written scope and price are prepared based on the current need.
With our Istanbul-based team, tasks that can be done remotely and steps that require on-site work are planned separately. Location, access and visit schedule for on-site work are clarified at the proposal stage.
To evaluate the scope of care and intervention conditions IT maintenance agreement guide you can review.
If you would like to examine the office connections and access infrastructure, corporate network and Wi-Fi service you can review.
Computing and IT service for your business
İz Medya provides computing services and corporate IT support for companies' computer, user, server and network needs. Outsourcing support for businesses that do not have their own IT employees; For institutions with existing staff, technical work can be planned on certain systems. IT service, IT service, and computing support requests are treated on this page as different expressions of the same operational need.
We do not determine the scope of work solely by the number of computers. The work done by users, critical applications, server and network structure, working hours and locations are examined together. One-time fault inspection, regular IT maintenance agreement and new infrastructure installation are different tasks. Your request is scoped through this distinction; The works involved and the expenses to be assessed separately are shown in writing.
What does outsourcing IT service include?
Support flow can be created for user accounts, device access, email clients, printer connections and operating system issues. Monitoring of server health, network connections, security software and backup jobs is also scoped according to the existing infrastructure. The responsible person for each system and the authority to intervene are determined. This way, it is clear which team will step in when there is a malfunction.
- Creating and keeping up-to-date user and device inventory
- Planned maintenance and update checks for computers and servers
- Assessment of network, wireless connectivity and firewall needs
- Planning account opening, access change and employee departure processes
- Tracking backup results and handling the need for restoration separately
- Reporting for support tickets, open risks and completed work
Information technology service prices and start-up
Information technology service price; It depends on the number of users and devices, location, visitation needs, working hours, number of servers and application diversity. Instead of a package with an unknown fixed scope, a proposal is prepared showing the needs and responsibilities. If you want one-time support, solve the problem; If you want regular IT service, you can share your current infrastructure and the way you expect it to work.
For the first request, it is sufficient to specify the region where your company is located, the approximate number of users and the most important problems. Do not type administrator passwords in an open form message. After the initial evaluation, the necessary accesses, controls to be made, delivery or reporting method and fee are clarified. After the service starts, demand tracking and work results are carried out with the same responsibility.
Remote IT support and on-site computing support
Transactions that can be done remotely are separated from those that require physical intervention. While user access or software setting can be examined remotely, device malfunction, cabling, and some network issues may require on-site work. Remote access is planned with the approval of the authorized person and the access limits required for the job. Instead of uncontrolled joint manager accounts, a working order with specific responsibilities is aimed.
Address, visit requirement and work schedule are evaluated for on-site IT support with our Istanbul-based team. The method of work to be done in remote locations is determined separately. Same day intervention in every region or same time solution for every problem is not assumed. Priority, first response and on-site working conditions are clearly written in the quote or maintenance agreement.
How to prepare a monthly IT maintenance agreement?
In regular service, an initial inventory and current problem list are first created. The devices, servers, applications and locations to be supported are determined. Then, periodic checks, request channel, people who will approve and reporting method are decided. Project work, such as new office setup or extensive server migration, is evaluated separately from routine maintenance items.
The initial answer and the permanent solution are different. In cases related to hardware supply, internet operator or another software company, progress is reported with these dependencies. The purpose of the maintenance agreement is not to say that all malfunctions will never occur, but to ensure that problems are recorded and handled within a specific process. Pre-change approval and post-transaction control are also part of this process.
Limits of server, network and security work
Not all IT jobs in a business require the same expertise and effort. Firewall or MikroTik configuration, server installation and migration to the new e-mail environment may be separate technical efforts. Checks involved in the maintenance of existing devices and new installation projects are separated in the offer. It is stated whether hardware, license and third-party subscriptions are included in the service fee.
Just seeing a successful job record is not considered sufficient for backup; If necessary, the restoration method and test scope are also evaluated. Recovering the file on the user's computer and the application on the company server are not the same work. Sharing your critical systems and the work that will be affected in case of loss makes it easier to prepare the maintenance plan according to your real priorities.
Curiosities
Frequently Asked Questions About Computing Service and Enterprise IT Support
Brief answers to frequently asked questions about service scope, work process, measurement and bidding steps.
Do the IT service and the IT service meet the same need?
These expressions generally describe the technical support provided to the company's user, computer, server and network needs. The actual boundary of the service is determined by devices, applications, working hours and responsibilities.
Can we get service without our own IT employee?
Outsourced computing support can be planned according to your needs. If you have an existing team, additional technical work on specific systems or projects may also be considered.
Do you provide remote support or on-site support?
A distinction is made between tasks that can be done remotely and those that require physical intervention. The location, visit and schedule for on-site work with our Istanbul-based team are clarified at the proposal stage.
What work does the monthly IT maintenance agreement cover?
Maintenance, user support requests and reporting are planned for covered devices and systems. New installation, hardware, licensing and third-party expenses are stated separately.
How is the price of computing services calculated?
The number of users and devices, location, server and application diversity, visit need and support hours are evaluated together.
What information should I submit for a support request?
Company location, approximate number of users, problematic system and the impact experienced may be sufficient for the initial evaluation. Do not send an administrator password on the first request.
What information should I share for the quote?
Number of branches and users, network map, connections, device models and places or applications where problems occur.
How to clarify delivery and support conditions?
Permitted/disabled access and connection tests; configuration records, subsequent change authorization, and support terms. The exact schedule, price and response time, if any, are determined separately at the proposal stage.
Scope and delivery plan
While preparing the proposal for this service, the following headings are clarified.
| Preliminary meeting information | Number of branches and users, network map, connections, device models and places or applications where problems occur. |
|---|---|
| Scope of work | Creating user, device, server and demand inventory; Carrying out planned maintenance and malfunction and user support work; Regular reporting of transactions, open requests and risks. |
| Delivery and support | Permitted/disabled access and connection tests; configuration records, subsequent change authorization, and support terms. |
On-site visit and remote support scopes are separated. Response time and permanent solution time are not the same; hardware and third party expenses are determined separately.
The exact fee, delivery date, revision limit and response time, if any, are determined separately within the scope of the offer after the needs analysis.
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